Exchange Policy

CANCELLATION AND REFUND

UNFORTUNATELY, AS PER STORE POLICY, CANCELLATION AND REFUNDS ARE NOT POSSIBLE AGAINST ANY ORDERS.

 

RETURN AND EXCHANGE PROCEDURE

 

INITIATING AN EXCHANGE:

TO INITIATE AN EXCHANGE, PLEASE SEND THE PRODUCT BACK TO : OFFICE 7 & 8, FIRST FLOOR, VASANT ARCADE, VASANT KUNJ, NEW DELHI 110070 | 9999435442, ADDRESSED TO THE CUSTOMER SERVICE TEAM WITH YOUR ORDER ID, SIZE PURCHASED AND SIZE EXCHANGE REQUESTED.

WE WILL WRITE BACK TO YOU WITHIN 24 BUSINESS HOURS OF RECEIPT OF THE PRODUCT. YOUR EXCHANGE SHOULD BE SHIPPED WITHIN 7 DAYS OF RECEIPT.

PLEASE PROVIDE THE TRACKING ID DETAILS TO SUPPORT@SHOPTHIRSTEE.COM FOR SEAMLESS TRACKING.

 

QUALITY CHECK:

ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:

  • THE PRODUCT/S ARE RETURNED AFTER USE.
  • THE PRODUCTS ARE DAMAGED.

 

 

 

DEFECTIVE PRODUCTS:

IF YOU RECEIVE A DEFECTIVE PRODUCT, SHARE ORDER DETAILS AND IMAGES AT SUPPORT@SHOPTHIRSTEE.COM, AND WE WILL RESPOND WITHIN 24 BUSINESS HOURS.

 

EXCHANGE LIMITATIONS:

  • EXCHANGES ARE SUBJECT TO AVAILABILITY. IF THE DESIRED SIZE IS NOT IN STOCK, WE WILL ISSUE A STORE CREDIT.
  • EXCHANGE IS ALLOWED FOR A DIFFERENT SIZE OR A DIFFERENT PRODUCT SUBJECT TO AVAILABILITY.  

    •  

    STORE CREDIT:

    IN CASE OF A RETURN, THE AMOUNT WILL BE CREDITED BACK TO THE CUSTOMER IN THE FORM OF STORE CREDIT THAT CAN BE USED FOR YOUR NEXT PURCHASE . YOU WILL RECEIVE A UNIQUE CODE ON YOUR REGISTERED EMAIL ADDRESS.

     

    STORE CREDIT VALIDITY:

    THE STORE CREDIT HAS LIFETIME VALIDITY / NO EXPIRATION.

     

    WE HOPE THIS POLICY ENSURES A CONFIDENT SHOPPING EXPERIENCE AT THIRSTEE. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE AT SUPPORT@SHOPTHIRSTEE.COM.